Repairs and improvements

How to repair, emergency repairs and what happens after you've reported a repair.

There are different types of repairs you might report, including emergency repairs, urgent repairs, routine repairs, planned programme repairs and routine maintenance.

What a rechargeable repair is, and when you will and won't be charged.

About repair inspections, making an appointment, and what happens if you refuse access.

Find out about what our responsibilities are and what your responsibilities are for maintaining your property,

About improvements and alterations in your home, how to apply to make improvements and information on making changes to your house.

Watch our repairs and maintenance advice videos.

How to make an appointment to get your gas appliances serviced, what happens on the day, and what to do in an emergency.

About our handyperson service, what type of jobs can be done, how to get an appointment, who carries out thew work and more.

What adaptions can be made to your home, moving into an adapted property and asking for an adaption to be removed.

If you're moving into a new home or have had Decent Homes work carried out, we will sometimes give you a payment to help you with the cost of decorating your home.

About our empty homes repairs service.

About our garden tidy service and how to get a quote.

About our electrical safety inspections and what it involves.

Advice on how to keep your home warm during winter.

As part of a national upgrade, local landlines will be switching over to a digital alternative.