Customer Journey Mapping and feedback surveys

We have started to take a deeper look at customer satisfaction through surveys and customer journey mapping.

Customer Journey Mapping

We have started to take a deep look at customer satisfaction through Customer Journey Mapping.

Staff from the Involvement and Engagement Team will contact customers that have recently received services.

We have a plan of specific services we will look at. This means we will speak to customers who have used that service between 4 and 8 weeks before.

Through this project we have been able to identify a number of valuable service improvements. For more information see what we've been working on.

We regularly ask customers to give us their views on services that we provide.

There are currently no feedback surveys to complete.