| Gas safety checks | 100% |
| Fire safety checks | 100% |
| Emergency repairs completed within target timescale | 99.95% |
| Non-emergency repairs completed within target timescale | 91.91% |
| Number of stage 1 complaints raised by tenants (per 1,000 properties) | 27.37 |
| Number of stage 2 complaints raised by tenants (per 1,000 properties) | 4.63 |
| Percentage of stage 2 compaints responded to within the Complaint Handling Code timescales | 91.51% |
| Percentage of stage 2 compaints responded to within the Complaint Handling Code timescales | 92% |
| ASB cases relative to the size of the landlord | 7.22 (end of quarter 1) |
