Important policies and documents

An A-Z list of important policies and documents.

Anti-Social Behaviour Policy

Read our Anti-Social Behaviour Policy.

Application for alterations

This is the application form for alterations to Council property at the tenant's own expense.

Asbestos in your home - Essential Guide

This document is the essential guide for asbestos in your home.

Complaints and Compliments Policy and Procedure

Read the full complaints and compliments policy and procedure.

Damp, Mould, and Condensation Policy

This policy has been designed with residents to allow us to diagnose, respond to and effectively manage reports of damp, mould and condensation within our properties.

Good Neighbourhood Management (GNM) Policy

Read the Good Neighbourhood Management (GNM) Policy.

Housing Allocations Policy

This policy sets out who can apply for affordable housing in the Borough and how we set priorities for those who are housed.

Lettable standards

Information about our lettable standards, and what to expect when you are offered a property with us.

Repairs and Maintenance Policy

Read the Repairs and Maintenance Policy.

Tenancy Policy

This policy tells you our approach to tenancy management, including how we will help to sustain tenancies, prevent evictions, and tackle tenancy fraud.

Equality, diversity, and inclusion: Useful documents

See policies, strategies and reports related to equality and diversity.

Your Right to Buy Your Council Home

This document is a guide for tenants of Councils and registered providers, including housing associations to the Right to Buy your home.